Contact

If you have a query with an existing order please reply to your order confirmation email so that I can reply when I am at my desk and have the information I need to hand. At busy times it may take me a few days to get back to you, please do be patient and remember its just me here.

My working hours are Monday - Friday 10am until 3pm. Although I may be on Social Media at other times I will not reply to order queries until I am back at my desk. Please don't message me on social media if you have an order query or would like to amend any part of your order - due to the volume of messages I receive each day you will get buried under others before I get back to my desk to reply, and I may miss something important!  If you message me after 1pm on a Friday it is likely that you will not receive a reply until the following week.

Links to my Instagram and Facebook accounts are below, and at the bottom of each page on this website.

If you need information about anything else please do complete the form below and i'll reply within 3 working days, alternatively you can email me directly: orders@thefernery.co.uk