Shipping
I charge £2.75 UK P&P for orders under £20, and £3.50 UK P&P for orders over £20. Occasionally items will need to be sent as a small parcel and will need to be priced accordingly - this be be shown at the checkout before you pay. If you spend over £75 delivery is free within the UK. Memory Items are charged at the Special Delivery rate of £8.95, regardless of how much you spend.
Postage on orders to countries outside of the UK will vary, the cost will be shown at the checkout in your currency. If your country is not shown, please drop me a message and I will let you know if I can ship to you. It is your responsibility to pay any import duties, and to check that the item you are ordering can be shipped to your country.
My items are almost always made to order, and take around three weeks to ship. At busy times or if you've ordered during a special offer this may occasionally run over a little, although I always try to avoid this. If you need to receive something for a specific date please let me know straight away by replying to your order confirmation email - asking me on the day you place your order will almost always mean I can get your order to you in time!
If your delivery address is within a mile of my Studio in East Sussex, the checkout will automatically show 'local delivery' options and will deduct the shipping charge from your order. I'll drop your order in to you as soon as its ready, or I may occasionally opt to pop your parcel in the post (at my cost) if I'm not passing you. I don't currently offer collection from my home address.
If you have already got an order outstanding with me and would like to add additional items I am happy to combine your postage charges. You will need to place your order in the usual way and then email me with the order numbers you would like to combine - It won't necessarily mean free delivery on your second order as my postage charges are based on total order value, but I will always refund any excess postage you have paid.
Postage on orders to countries outside of the UK will vary, the cost will be shown at the checkout in your currency. If your country is not shown, please drop me a message and I will let you know if I can ship to you. It is your responsibility to pay any import duties, and to check that the item you are ordering can be shipped to your country.
Please do bear in mind when waiting for your order that everything you see on my website is handmade from scratch by just one person, and as with all good things, this takes time. I'm so grateful for your patience so I can make sure your order is perfect before it leaves me.
Lisa